Customer Feedback - The Sleep Center 737 A Beal Parkway NW - Ft Walton, FL :|: Ft Walton's Best Bedding Store - We are the Mattress Experts!

Customer Feedback & Reviews

 

Thank you for taking the time to visit our website. We hope you found it enjoyable and found all of the bedding and mattresses you expected. In the event that you did not, or have another concern that you you like to share with us, please use the directory below to send a fast message directly to the person at hand. We want to know your thoughts on us!

 

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November 1, 2014

 

Mike thanks for all of the help in purchasing box springs and mattresses for our condo. I sure appreciate all of your patience and advice about what might fit our needs best. Our guest said that your delivery was prompt and the workers were helpful. Again thanks for making this experience pleasant. I am glad that Donna our rental contact at Holiday Isle Properties told us to contact you. We will share our experience with others.

 

Geanie S.   Ft Walton Beach, Florida

 

 

 

 

March 31, 2014

 

We cannot thank you enough for your concern and care in negotiating a new Kingdown mattress set for us. It is very rare these days to find someone to go out of their way to make things right. We certainly appreciate all that you and your Kingsdown representative, Mike, did to honor the Kingsdown warranty.

 

Thank you very much and thank you very much to Mike.

 

Sincerely,
John and Cathy C.   Ft Walton, Florida

 

 

December 6, 2005

 

Thank you so much for the futon cover sold my husband and I. We bought the brown palm tree cover. We truly appreciate all your wonderfull customer services. You were so helpfull and very nice. Thank you so much. I will always speak highly of The Sleep Center, because of my experience with you. Thank you Kyle Warden your sooooo sweet.

 

Your customers,
Jessica & Francisco A.   Ft Walton Beach, Florida

 

 

September 19, 2005

 

Recently we purchased a kingsize bedding set from The Sleep Center. I would like to tell you what a favorable impression we received from your staff, particularly Tad Miller.

 

We first tried out mattresses there on a Sunday afternoon. Tad assisted us and answered our questions. We were immediately amazed at his knowledge of the merchandise, his courtesy, and his professionalism. We did not buy anything that day, but left with a very GOOD feeling.

 

As a former public relations director, I can tell you this is very important.

 

After looking around at other places, we returned to The Sleep Center two weeks later to make a purchase. It was Saturday, and Tad was not there that day, but we requested that he be given credit for the sale since he had spent so much time with us previously. The salespeople who were present had no problem with that, and again, everyone was most helpful and pleasant, although busy with other customers.

 

When delivery was made, it was discovered the mattress had a serious flaw. The delivery men assured me a replacement mattress would be ordered at once and I would be contacted about delivery.

 

A few days later, I called The Sleep Center just to make sure. I talked with Tad Miller and he could find no record of our replacement mattress having been ordered. He investigated, and later called me back. The order had been mis-filed and the mattress had not been ordered at all. But Tad took the initiative, called the Simmons people, and was able to persuade them to add on the late order for our mattress! So in a very short time, another delivery was made and we are now sleeping very comfortably and happily on our new kingsize Simmons Beautyrest Libson set.

 

We feel that Tad sets a wonderful example of salesmanship, customer attention, and "going the extra mile". Since we are moving to North Carolina in a couple of weeks, it was important to us that we get the new sleep set as soon as possible. And Tad made that happen. He deserves special credit, we think, from management. And he certainly made a great impression on us!

 

The young men who made the two deliveries also deserve special mention. They, too, were right on TIME, something that is very rare these days. Evidence of good training was apparent, because they were extremely careful of my furnishings such as chandeliers and ceiling fans, they moved with speedy precision, and very obviously knew exactly what they were supposed to do. It was interesting and impressive just watching them.

 

This may sound ridiculous to you, Mr. Herlihy, but as a former professional myself currently married to a professional engineer/analyst, and a homemaker for over 50 years, I have seen just about every phase of home deliveries, repairs, and workmanship, etc.

 

So it was most refreshing to do business with someone who sells a good product, stands behind their product, communicates well, and is timely. All these things, coupled with friendliness, courtesy, and professionalism, create an impression of The Sleep Center that cannot be purchased.

 

You have a staff to be proud of, especially Tad Miller. Were we not moving away very shortly now, we would be returning customers. Thank you, and thanks also to your staff, for inspiring me to write such a long letter!

 

Very sincerely,
Gwendolyn W. R.   Ft Walton, Florida

 

 

 

 

 

The Sleep Center - Ft Walton

737 A Beal Parkway NW
Fort Walton Beach , FL 32547
Phone: 850-314-9906
Store Hours
Mon - Sat: 10:00am - 8:00pm
Sun: 1:00pm - 5:00pm

The Sleep Center - Destin
12330 Emerald Coast Parkway
Destin, Florida 32550
850-269-3839